When will the item be delivered?
We endeavour to comply with the specified delivery times. Unfortunately, we cannot completely rule out the possibility of delays.
If you have any questions about the current status of your order, please contact our customer service team directly. Please have the order number ready to enable us to allocate your enquiry quickly and accurately and answer it immediately.
Who will deliver the order?
As a general rule, we use the Swiss postal service for delivery. This does not apply to items which, due to their size and weight, must be shipped by a forwarding agent. In order to be able to place an order via a forwarding agent, a telephone number must be provided.
Did you miss the delivery?
If you are not at home at the time of delivery by post, the package will be left at the post office for 7 days for collection. If you have an account with the postal service, you can also extend the collection period.
Did you miss the collection deadline?
If you do not collect the package within the set period, it will be returned to us for a fee. We will contact you and discuss the next steps with you.