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Help and Contact

You can find the estimated delivery date for your order at any time in your customer account.

We endeavour to comply with the specified delivery times. Unfortunately, we cannot completely rule out the possibility of delays.

If you have any questions about the current status of your order, please contact our customer service team directly. Please have the order number ready to enable us to allocate your enquiry quickly and accurately and answer it immediately.

Have we been able to answer your question already? If not, please contact us.

As a general rule, we use the Swiss postal service for delivery. This does not apply to items which, due to their size and weight, must be shipped by a forwarding agent. In order to be able to place an order via a forwarding agent, a telephone number must be provided.

Have we been able to answer your question already? If not, please contact us.

If you are not at home at the time of delivery by post, the package will be left at the post office for 7 days for collection. If you have an account with the postal service, you can also extend the collection period.

Have we been able to answer your question already? If not, please contact us.

If you do not collect the package within the set period, it will be returned to us for a fee. We will contact you and discuss the next steps with you.

Have we been able to answer your question already? If not, please contact us.

If you would like to cancel an individual item or the entire order, please contact our customer service. We will be happy to do this for you. Please note that we can only cancel your order if the item in question has not yet been prepared for dispatch. 

Have we been able to answer your question already? If not, please contact us.

If you wish to correct your delivery address, simply let us know your order number and the changes you wish to make. If the delivery is already on the way, we will find a solution together. 

Have we been able to answer your question already? If not, please contact us.

We offer you a right of return of 14 days from receipt of the package if an item does not meet your expectations. Please note that we can only accept returns as new and in their original packaging.

 

Individual product categories such as food & beverages, made-to-measure products, hygiene items, underwear with the original packaging open and items that are associated with the conclusion of a contract are excluded from the right of return.

 

Send us the item along with the invoice or delivery note to:

Digt AG
Alte Buchserstrasse 10
8108 Dällikon

 

After receipt and verification, we will refund the purchase amount directly to the payment method you used. Unfortunately, we cannot cover the shipping costs for the return of items. Thank you for your understanding.

Have we been able to answer your question already? If not, please contact us.

Please report the damage to your nearest post office within 8 days. 
If your claim is valid, you will receive a replacement or a refund based on availability. If the damage to the delivery is reported after this 8-day period, there is no entitlement to compensation. 
 
Further information can be found directly on the Swiss Post website: https://www.post.ch/en/sending-parcels/damage-or-loss

Have we been able to answer your question already? If not, please contact us.

Is your product faulty? Please send photos and a brief description of the problem to our customer service team. We will then ask you to return the product in question to the responsible service partner. We will do our best to exchange the item under warranty. If the inspection shows that there is no entitlement to warranty cover in this case, we will inform you of the reasons for this.

Have we been able to answer your question already? If not, please contact us.

We guarantee the lowest price in Swiss online retail for all products during the period of the offer (excluding shipping charges). Our team regularly checks the market prices and changes before and during the offer period. However, prices in online trading change very quickly and we can never completely rule out changes. If you have found the same item somewhere else for a lower price, please let us know immediately and we will adjust our price. If you have already ordered the item from us, you will be refunded the difference. 

Have we been able to answer your question already? If not, please contact us.

Our goal is to provide you with a varied range of high-quality and attractively priced offers. Do you have a request or an idea for a new offer? We’re all ears! Contact us – we’ll do our best to implement your suggestions. 

Have we been able to answer your question already? If not, please contact us.

Have you discovered an error on our website? Or do you have a suggestion on how we can improve? Let us know – we will process your feedback promptly. 

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Generally, the delivery is carried out by the Swiss Post. The shipping costs are calculated based on the shipping classes of Swiss Post according to the total weight of the items in the shopping cart. The delivery of orders wine orders is carried out by the Vinolog Service of Swiss Post.

 

Weight class shopping cart Shipping costs (CHF) Shipping cost Vinolog (CHF)
Midi letter 2.80 -
Up to 5 kg 6.90 9.90
Up to 15 kg 9.90 11.90
Up to 30 kg 14.90 19.90
Bulky goods up to 30 kg 26.90 -

 

Exceptions are products which, due to their size or weight, have to be shipped by a forwarding agent.

Have we been able to answer your question already? If not, please contact us.

You may rightfully be wondering why we charge shipping costs at all. After all, many online retailers offer free shipping. 

We do our best to offer you top offers and, during the offer period, we also guarantee the lowest price in online retail in Switzerland. For this reason, we work with minimal margin structures, which unfortunately does not make it possible for us to cover the shipping costs.  

Have we been able to answer your question already? If not, please contact us.

Would you like to become our partner as a company, request access or recommend our platform to others? Then we would be delighted for you contact us directly for further information or visit our page with information on the partnership.

Have we been able to answer your question already? If not, please contact us.

Only employees of our partner companies can access the portal. Using your email address, we will check whether your company is registered with us and whether we can open an account for you. We guarantee absolutely secure access at all times with the latest security standards and encryption techniques.

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Customer Service

If you have any questions about orders, items or any other concerns:

 

Go to contact form

E-Mail: [email protected]

 

Phone: 044 500 20 33

Address

Digt AG

Brands for Employees

Alte Buchserstrasse 10

8108 Dällikon

 

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